FAQ - Fiteluxe

I ordered on account but no invoice was included. Where can I find it?

 

The invoice will be sent by our external payment service provider Powerpay within 30 days after receipt of the goods. Please contact Powerpay directly if you have any questions or concerns regarding the invoice. Contact details can be found on the respective invoice. Further information can be found here.

 

Why does the message appear that the purchase on account has been rejected?

 

This can have various reasons. Please contact our external payment service provider Powerpay at the telephone number given or choose an alternative payment method.

 

How long does the delivery take?

 

The delivery times are indicated for each individual product within the article description. Regardless of this, you can choose during the ordering process whether your package is to be delivered by Priority (1 working day) or Economy (2-3 working days).

 

My delivery is damaged, what should I do next?

 

Basically you have to report the damage to the post office. Swiss Post is liable for any damage to the delivery.

 

Is personal collection possible?

 

No. We do not offer this option.

 

How can I contact you with further questions or concerns?

 

You can always reach us at info@fiteluxe.ch. Our customer service is at your disposal around the clock and will answer your request within the shortest possible time.

 

Are there any additional discounts?

 

In the FITELUXE Premium Customer Program you save 5% on all your orders. And as always, the best comes last: Because you become a premium customer with us automatically and completely uncomplicated from the 2nd order onwards. Please pay attention to the enclosed Fyler for the first delivery.

 

As a dealer, can I order from you at special conditions?

 

Yes, we also have a dealer programme. Send us an e-mail to info@fiteluxe.ch and send us your trade register entry.